You've got questions.

We've got answers.

We try to answer the most commonly asked questions for you. If you don't find the answer you need, submit a support ticket and we'll get right back to you.

Knowledge Base :: Billing

How can I restore my Dotology domain name or service if I disputed or cancelled payment?

 If a domain name or service has been removed from the account due to a disputed credit card transaction or returned check you will need to send us the payment that was cancelled plus an additional $25 chargeback fee and a $10 processing fee per transaction charged back via bank wire. 

Once we receive your payment, we will put the domain name back into your account. Please make sure you reset the hosting status for your domain name. If the domain name has already expired, there may be additional charges.

If you have any questions about your payment or billing, please contact Dotology Customer Support by phone at 877.856.9598 (Mon-Fri 7AM-7PM Central) or by e-mail at [email protected]. 

See Also:

Did you find this answer helpful?

Vote - 29
Vote - 30

Not finding what you need? Suggest a Question for the FAQ

Dotology FAQ Feedback

Please select the topic and type your suggestion in the "Suggestion" field. When you are finished, click the "Submit" button. Suggestions are sent to our editing staff. If you need to contact our support staff, please use the Trouble Ticket System.

Suggestions can not be replied to. Questions regarding your account should be submitted to Dotology customer support via a Trouble Ticket. If you need an answer to your inquiry, please submit a Trouble Ticket to our support staff.