You've got questions
we've got the answers
We try to answer the most commonly asked questions for you. If you don't find the answer you need, submit a support ticket and we'll get right back to you.
If you are setting up your Email Account to use SSL use the following settings:
Incoming and Outgoing Server Name: webXXX.dotology.net, replacing the XXX with the server that your mail is being hosted on. To find this information, log in to your Dotology Account Dashboard, navigate to Products, select Hosting and click on the domain name that you are looking to check the server name for. This will be used for both incoming and outgoing server names.
Server Type: Dotology Hosting and Email plans support both POP and IMAP connections.
Port Numbers: Incoming (POP): 995, Incoming (IMAP): 993, Outgoing (SMTP): 465
Username: Your complete e-mail address
Password: The password you created when you created the Email Account. Please note that this is not necessarily the same as your Dotology Dashboard or Dotology Hosting Console password.
SSL/Authentication: SSL should be set to “on” and authentication to “password” if prompted.
Not finding what you need? Suggest a Question for the FAQ
Please select the topic and type your suggestion in the "Suggestion" field. When you are finished, click the "Submit" button. Suggestions are sent to our editing staff. If you need to contact our support staff, please use the Trouble Ticket System.
Suggestions can not be replied to. Questions regarding your account should be submitted to Dotology customer support via a Trouble Ticket. If you need an answer to your inquiry, please submit a Trouble Ticket to our support staff.